South Kesteven CAB Advice Info l Main Advice Links l Privacy Policy
E-mail forms Privacy Policy
Permission to Store Information
In order to help you, we need to maintain a
record of your case. The law says we must get your consent to do
this.
Forms on this site sometimes ask for data of a sensitive nature but
please be assured that everything you tell us will be treated in
strictest confidence.
Confidentiality is key to the service provided by all Citizens
Advice bureaux.
Some of the data which we ask you to record may not appear directly relevant to your query but it is used for statistical purposes, with the aim of improving the service provided to all clients by Citizens Advice.
None of the forms on this site contain hidden
fields and so, apart from the date and time of the request, the only
information passed to us is that which you have typed in or chosen to
upload.
You will receive a copy of your submission via the e-mail address
provided.
While every effort is made to ensure the security and integrity of e-mails (the e-mail forms are on secure pages, with encryption at the same level as used by banks, etc.) no data transmission over the internet can be guaranteed 100% secure.
We are subject to regular audits by the Citizens Advice national association and possibly by the Community Legal Service and Office of the Immigration Services Commission. The people who do these audits will sign a confidentiality statement, as do all our staff.
Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them. If this is necessary, in order to deal with your enquiry, we will ask you to sign an Authorisation Form.
South Kesteven Citizens Advice Bureaux is registered under the Data Protection Act.
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